Policy

1.    Controller
2.    Contact details of Data Protection Officer
3.    Data collection on our website
4.    General information on the use of cookies and other technologies
5.    Applied technologies and providers
6.    Contact enquiries
7.    Product enquiry 
8.    Newsletters
9.    Social plugins
10.    Data subject rights
11.    Contract data processors employed to operate the website
12.    Further information

As the owner of the website, Melos GmbH (hereinafter: “We”) is the Controller for the processing of personal data pertaining to users of the website. Our contact information is provided below, in the “Controller” section. 
We take the protection of your privacy and your personal data very seriously. We shall only collect, save and use your personal data in accordance with the contents of this Privacy Policy and applicable data protection regulations, in particular the European General Data Protection Regulation (GDPR) and national regulations on data protection.
The purpose of this Privacy Policy is to inform you as to the scope and purpose of the personal data processing we conduct in conjunction with the use of our website.

 

1. Controller

The Controller for the processing of data on this website is:

Melos GmbH
Bismarckstrasse 4–10
49324 Melle, Germany
Telephone: +49 54 22 94 47-0
Email: info(at)melos-gmbh.com

The Controller is the natural or legal person that, alone or jointly with others, determines the purposes and means of the processing of personal data (names, email addresses, etc.).
  

2. Contact details of Data Protection Officer

We have appointed a Data Protection Officer for our company.

pco GmbH & Co. KG
Michael Herzig
Hafenstrasse 11
49090 Osnabrück, Germany
Telephone: +49 541 605 1500
Email: datenschutz(at)melos-gmbh.com

 

3. Data collection on our website

Nature and purpose of the processing: When you access our website, general information will be collected automatically. This information (which is stored in server log files) includes details such as the kind of browser and operating system you are using, your browser type and the version used, the domain name of your internet service provider, the host name of the computer you are using to access the website, your IP address, the website from which you were directed to our website, websites accessed from our website, the date and time of your visit, details of whether you were able to load the website successfully, and the amount of data transmitted.
In particular, this data shall be processed for the following purposes:

  • To ensure proper connection to the website
  • To ensure a smooth user experience on our website
  • To analyse the security and stability of our systems
  • Other administrative purposes

These purposes represent a legitimate interest on our part in processing this data. We will not use your data to determine any details relating to you as a person. Where necessary, we shall statistically analyse this type of information to optimise our website and the technology we use to provide it.
Legal basis: This processing is conducted in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
Recipients: The recipients of this data are technical service providers who, in their role as Processors, are responsible for the operation and maintenance of our website.
Retention period: The data shall be erased as soon as it is no longer required for the purpose for which it was originally collected. For data used to provide the website, this generally occurs once the session in question ends.
Legal grounds or requirements for providing your data: You are neither legally nor contractually obliged to provide us with the aforementioned personal data. However, if you do not provide us with your IP address, we cannot guarantee that you will be able to use our website and enjoy the full range of its functions. Furthermore, certain services may not be available or may be restricted. As such, it is not possible for you to object to the collection of this data.

 

4. General information on the use of cookies and other technologies

General information on cookies: 
Just like many other websites, we also use “cookies”. Cookies are small text files saved on your end device (laptop, tablet, smartphone, etc.) when you visit our website to make the user experience more efficient. 
We use cookies to analyse access to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided, or that they have collected in the course of your use of the services. 
We may save cookies on your device if this is absolutely necessary for operation of this website. We require your consent for all other cookie types. 

This website uses different cookie types. Some cookies are placed by third parties that appear on our website. You can find out here what cookies are used for which purposes and how long they are saved on your device.
Here you can change or withdraw your consent from the Cookie Declaration on our website at any time.
You can also delete individual cookies or all the cookies from your browser. Furthermore, you can receive information and instructions on how these cookies are deleted, or how the saving of the cookies can be blocked in advance. Depending on which browser you use, you can find the necessary information at the following links:

Information on technically required cookies:
Nature and purpose of the processing: We use cookies to make our website more user-friendly. In order for certain elements of our website to work, they need to be able to identify the browser in which they are being accessed, even after it switches to a different page. We use technically required cookies to make it easier for users to use our website. Some of the functions of our website will be unavailable to users who do not use cookies. These functions need to be able to identify the browser in which they are being accessed, even after it switches to a different page.
Legal basis: This processing is conducted in accordance with Article 6(1)(f) of the GDPR on the basis of our legitimate interest in ensuring that our website is user-friendly.
Recipients: The recipients of this data are technical service providers, who in their role as Processors are responsible for the operation and maintenance of our website.
Legal grounds or requirements for providing your data: You are neither legally nor contractually obliged to provide us with the aforementioned personal data. However, if you do not provide us with this data, we cannot guarantee that you will be able to use our website and enjoy the full range of its functions. Furthermore, certain services may not be available or may be restricted.
Objecting: See the information on your right to object in accordance with Article 21 of the GDPR, below.
Information on cookies not technically required
Furthermore, we use cookies to tailor the content on our website better to the interests of our visitors, or to make general improvements based on statistical analyses.
Legal basis: In each case, the legal basis for these data processing activities is your consent, Article 6(1)(a) of the GDPR.
Recipients: The recipients of this data may be technical service providers, who in their role as Processors are responsible for the operation and maintenance of our website. You can find out here what cookies are used by which providers for the display, tracking, remarketing and web analytics technologies used.  
Third country transfers: You can find information on this from the listings of individual providers of display, tracking, remarketing and web analytics technologies.
Legal grounds or requirements for providing your data: You can of course visit our website without using cookies. Web browsers are routinely set up to accept cookies. You can generally deactivate the use of cookies at any time in the settings of your browser (see withdrawal of consent).
Withdrawal of consent:
You can withdraw your consent at any time via our Cookie Consent Tool here
Profiling:
For our analysis of the behaviour of visitors to the website with pseudonymised user profiles, please refer to the information listed below on the display, tracking, remarketing and web analytics technologies used.
You can also revoke your cookie settings and your consent here

 

5. Applied technologies and providers

Google Analytics
Nature and purpose of the processing: This website uses Google Analytics, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: “Google”). Google Analytics uses “cookies”, which are text files saved on your computer to facilitate an analysis of how you use the website. The information generated by the cookie about your use of this website is generally transmitted to and stored by Google on a server in Ireland. Since IP anonymisation has been activated on these websites, your IP address will be shortened by Google within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Google will use this information on behalf of the operator of this website to analyse your use of the website, compile reports on website activities and to render additional services associated with website use and internet use for the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data by Google. The data is processed to analyse the use of the website and to compile reports about activities on the website. Further related services are then to be provided based on use of the website and the internet.
Legal basis: The data is processed based on consent by the user (Article 6(1)(a) GDPR).
Recipients: Google is the recipient of the data.
Retention period: The data is erased as soon as it is no longer required for the purposes of our records, generally after six months.
Legal grounds or requirements for providing your data: The decision on whether to provide us with your personal data is voluntary, based entirely on your consent. If you prevent access, this may restrict certain functions on the website. You can of course visit our website without using cookies. Internet browsers are routinely set up to accept cookies. You can generally deactivate the use of cookies at any time in the settings of your browser (see withdrawal of consent). Please note that individual functions of our website may not work if you have deactivated the use of cookies.
Withdrawal of consent: You can change your consent to the use of Google Analytics in our cookie settings here. Furthermore, you can prevent the capture of data (including your IP address) generated by the cookie and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link: Browser add-on to deactivate Google Analytics.
Profiling: By using the Google Analytics tracking tool the behaviour of visitors to the website can be assessed and their interests analysed. To this end we generate a pseudonymised user profile. 
 
YouTube – Nocookie
We use YouTube on our website. This is a video platform and a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter “Google”. 
We use YouTube in connection with the Privacy-Enhanced Mode function to show you videos. 
Legal basis: The legal basis is your informed consent in accordance with Article 6(1)(a) GDPR, which you provide upon starting a video for the first time. 
According to YouTube, the “Privacy-Enhanced Mode” ensures that the data detailed below is only transmitted to the servers of YouTube if you actually start a video. In doing so YouTube will record and process at least your IP address, the date and time as well as the web pages that you visited. A link is also established to Google’s ad network “DoubleClick”.
If you are logged into YouTube at the same time, YouTube will assign the link information to your YouTube account. If you do not want this to happen, you either have to log out of YouTube before visiting our website, or make the necessary settings in your YouTube user account.
Retention period: For the purpose of functionality and to analyse user behaviour, YouTube permanently stores cookies about your internet browser on your end device. If you do not agree to this processing, you may prevent the cookies from being stored by changing the settings in your internet browser or by withdrawing consent in our cookie settings here
Further information regarding the capture and use of data as well as your rights and protection options in this regard is provided by Google in the privacy policy that can be accessed herepolicies.google.com/privacy.

 

6. Contact enquiries

Nature and purpose of the processing: The data you enter shall be stored for the purpose of allowing us to communicate with you individually. In order for us to be able to do this, you will need to provide us with your name, country of origin and a valid email address. This data enables us to determine where the enquiry has come from and subsequently respond to it. Depending on the nature of your enquiry, you can also provide us with additional, optional information on a voluntary basis. 
Legal basis: The data entered in the contact form is processed on the basis of a legitimate interest (Article 6(1)(f) GDPR). We have provided the contact form with the aim of making it easy for you to contact us. The information you provide will be stored for the purpose of processing your enquiry and dealing with any follow-up questions. If you contact us in order to request a quotation or enter into a contract with us, the data entered in the contact form will be processed for the purpose of taking the necessary steps prior to entering into a contract (Article 6(1)(b) GDPR). 
Recipients: The recipients of the data can be IT service providers. In some cases, our IT service providers may be based in third countries outside the EU for which there is no adequacy decision from the European Commission. Where necessary, we shall enter into agreements with these service providers based on standard contractual clauses provided by the European Commission, and adopt additional guarantees to protect your data, and comply with the level ensured in the European Union by ECJ Decision C-311/18 (Schrems II Decision). If you wish to view the applicable documents, please contact our Data Protection Officer. This data will not be forwarded to third parties.
Retention period: We shall store the data you have provided until the purpose of the data retention no longer applies. If you enter into a contractual relationship with us, we will be subject to the statutory retention periods as defined in the German Commercial Code (Handelsgesetzbuch; HGB), and will erase your data once said retention periods expire.
Legal grounds or requirements for providing your data: The decision as to whether to provide us with your personal data is entirely voluntary. However, we can only process your enquiry if you provide us with your name, your email address and the reason for your enquiry. 

 

7. Product enquiry

Nature and purpose of the processing: We offer you the option to submit product enquiries directly via our website. In addition to providing your name and email address, we will also need your address and country of origin, as the product enquiry is processed via our CRM system and you will be stored as an interested party in our system as a result. The data you enter shall be stored exclusively for the purpose of processing your product enquiry.  Depending on the nature of your enquiry, you can also provide us with additional, optional information on a voluntary basis. 
Legal basis: The data entered in the enquiry form is processed on the basis of Article 6(1)(f) GDPR. The product enquiry in which you express a definite interest in our products or request a quote creates a pre-contractual relationship. 
Recipients: Depending on the nature of your enquiry, we may forward your data to our distributors, trade partners or manufacturers for fulfilment of the enquiry. Further recipients of the data may include IT service providers. In some cases, our IT service providers may be based in third countries outside the EU for which there is no adequacy decision from the European Commission. Where necessary, we shall enter into agreements with these service providers based on standard contractual clauses provided by the European Commission, and adopt additional guarantees to protect your data, and comply with the level ensured in the European Union by ECJ Decision C-311/18 (Schrems II Decision). If you wish to view the applicable documents, please contact our Data Protection Officer. This data will not be forwarded to third parties.
Retention period: We shall store the data you have provided until the purpose of the data retention no longer applies. If you enter into a contractual relationship with us, we will be subject to the statutory retention periods as defined in the German Commercial Code (Handelsgesetzbuch; HGB), and will erase your data once said retention periods expire.
Legal grounds or requirements for providing your data: The decision as to whether to provide us with your personal data is entirely voluntary. However, we can only process your enquiry if you provide us with the aforementioned information. 

 

8. Newsletters

Nature and purpose of the processing: When you subscribe to our newsletter, your email address will be used for our advertising purposes until you unsubscribe. You will receive regular information by email on current topics as well as emails about particular events, such as special offers. Based on our information about you, these emails can be personalised and tailored. You need to provide your email address to receive the newsletter. Unless you have given us your consent in writing, to subscribe to our newsletter we apply the “double opt-in” procedure, which means we will only send you a newsletter by email if you have previously confirmed to us expressly in writing that we should activate the sending of the newsletters. We will then send you a notification email, and ask you to click on a link in the email to confirm that you want to receive our newsletter. If you do not confirm your subscription within 24 hours, your information will be blocked and after one month automatically erased.
Legal basis: Based on your express consent (Article 6(1)(a) GDPR), we regularly send you our newsletter and comparable information by email to the email address you provided.
Recipients: The recipients of the data are processors, in this case Sendinblue GmbH (Newsletter2Go).
Retention period: The data is only processed in this context as long as the corresponding consent is available. Thereafter it is erased. Evaluations of newsletter statistics are erased after one month.
Legal grounds or requirements for providing your data: The decision on whether to provide us with your personal data is voluntary, based entirely on your consent. Without consent, we regrettably cannot send you our newsletters.
Objection and elimination: You can withdraw your consent to the storage of your personal data and the use thereof for sending newsletters at any time, with effect for the future. Every newsletter has a corresponding link for this. You can also contact us using the details in this privacy policy to withdraw your consent.  

 

9. Social plugins

Nature and purpose of the processing: On our website we offer the option of using “social media buttons”. To protect your data, these buttons are only placed on the website as graphics that contain a hyperlink to the corresponding website of the button provider. By clicking on the given graphic you are this directed to the services of the provider in question. Only then is your data sent to the given provider. If you do not click on the graphics, no data is transferred between you and the provider of the social media buttons. You can find information about the collection and use of your data in the social networks in the terms of use of the various providers. 
We have integrated the social media buttons of the following companies on our website:
Facebook, Instagram, LinkedIn, Xing, YouTube


10. Data subject rights

You can use the contact information provided for our Data Protection Officer at any time to assert the following rights with regard to all the data processing activities detailed above:

  • The right to access the personal data we have stored on you and to learn how this data has been processed (Article 15 GDPR)
  • The right to the rectification of incorrect personal data (Article 16 GDPR)
  • The right to the erasure of the personal data we have stored on you (Article 17 GDPR)
  • The right to the restriction of processing for data that we are not yet permitted to erase due to legal obligations (Article 18 GDPR)
  • The right to object to the processing of your data by us (Article 21 GDPR), and
  • The right to data portability if you have consented to the processing of your data or entered into a contract with us (Article 20 GDPR)

Any consent you give us can be revoked at any time with effect for the future. You can lodge a complaint with a supervisory authority at any time, e.g. with the state supervisory authority for your place of residence or the supervisory authority responsible for us in our role as a Controller. You can find a list of supervisory authorities (for the German non-public sector) and their addresses here: 
www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

 

11. Contract data processors employed to operate the website

Technical support for this website is provided by contract data processors. This means that all personal data may also be transmitted to them. The contract data processor is a host provider and the provider of the CMS (content management system). The website is operated with the assistance of an external service. 

 

12. Further information

Opt-out for advertising emails
We hereby object to the use of the contact information published as part of our obligation under German law to provide a “Legal Notice” (legal information for our company) to deliver any advertising or information materials that we have not expressly requested. The owners of the webpages expressly reserve the right to take legal action in response to the receipt of any unsolicited advertising information, e.g. in the form of spam emails.
SSL/TLS encryption
For security reasons and in order to ensure that confidential information, such as orders or enquiries sent by you to us as the owner of this website, is protected when it is being transmitted, we use SSL and TLS encryption. When a connection is encrypted, the “http://” in the address bar in your browser will change to “https://”, and a padlock symbol will appear next to it.
When SSL or TLS encryption is active, third parties will not be able to read the data you send to us.
No automated decision-making will take place based on the personal data you provide in conjunction with your use of our website. 
Parts of this Privacy Policy have been drafted with the help of activeMind AG, the experts for external Data Protection Officers (Version #2019-04-10), and other tools.